Effective Date: March 18, 2025

At Iriselectra Enterprise LLC, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help. Please review our refund and return policy below.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Must be returned within 30 days of the delivery date
  • Item must be unused, in original packaging, and in the same condition you received it
  • You must provide a proof of purchase (e.g., order number or receipt)

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (if applicable)
  • Opened personal care or hygiene products
  • Items marked as final sale or non-returnable
  • Custom or made-to-order products

3. Refund Process

Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–7 business days
  • Shipping charges (if any) are non-refundable
  • If your item was damaged or defective, you may be eligible for a full refund or replacement

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item was defective or incorrect
  • We recommend using a trackable shipping service or purchasing shipping insurance
  • Please contact us before returning any product to receive return instructions

5. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

  • Photos of the damaged product
  • Your order number
  • A brief description of the issue

We will arrange a replacement or issue a refund based on the situation.

6. How to Initiate a Return

To start a return or refund request, please contact our support team:

📧 Email: support@iriselectra.com
📞 Phone: (361) 246-2271
📍 Return Address:
Iriselectra Enterprise LLC
26711 Richwood Oaks Dr,
Katy, TX 77494

7. Cancellations

Orders can only be canceled before they are shipped. Once shipped, the standard return process applies.

8. Need Help?

We’re always here to assist you. For any questions related to returns, refunds, or exchanges, feel free to contact our support team anytime.

Thank you for shopping with Iriselectra Enterprise LLC – Where Quality Meets Convenience.