Frequently Asked Questions (FAQs)
Get the answers you need, fast and simple.
How can I place an order?
Placing an order is simple! Browse our categories, add items to your cart, and proceed to checkout. Enter your shipping details and payment information to complete your purchase.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure online payment methods. All transactions are processed safely to protect your information.
Do you offer international shipping?
Currently, we only ship within the United States. Stay tuned as we expand our shipping services in the future.
How long does shipping take?
Orders are typically processed within 1-3 business days. Delivery times vary based on location but generally range from 3-7 business days.
Can I track my order?
Yes! Once your order ships, you will receive a tracking number via email so you can monitor its status in real time.
What is your return policy?
To start a return, please contact our customer support team at:
📧 Email: support@iriselectra.com
📞 Phone: (361) 246-2271
How do I initiate a return or refund?
We offer a 30-day return policy for most items. Products must be unused, in their original packaging, and in the same condition as received. For details, visit our Refund & Return Policy.
What is your return policy?
We offer a 30-day return policy for most items. Products must be unused, in their original packaging, and in the same condition as received. For details, visit our Refund & Return Policy.
What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item, and we will arrange a replacement or refund.
